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商品編號： 9-687-047 出版日期： 1986/12/08 作者姓名： Hart, Christopher W.L.;Maher, Dan 商品類別： Service management 商品規格： 14p 再版日期： 1990/11/15 地域： 產業： Accommodations 個案年度： 1986 - 1986
商品敘述：
Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (primarily French) managers to American managers.
涵蓋領域：
Cross-cultural business relations;Employee retention;Hiring and recruitment;Operations strategy;Process design;Quality control;Service quality
相關資料：
Case Teaching Note, (5-688-048), 31p, by Christopher W.L. Hart, Katherine Glover;Video Supplement, (9-888-520), 0p, by Christopher W.L. Hart, Dan Maher
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